Are all your products listed on this site?
As this is a relatively new site, we are constantly trying to upload all our best designs and products online for the convenience of our customers.
I saw something I like on Instragram/Facebook, can you make it?
Yes we are able to customize most products. Backed by a strong team of skilled craftsmen in our factory, the possibilities are endless.
Send us photos and dimensions of your desired furniture via email and wait for our good news.
Do you ship worldwide?
Wihardja currently delivers to most addresses in Kuala Lumpur & Johor Bahru. If you wish your order to be shipped to any other country, please write to us at email@example.com
We accept orders of any quantity as long as it fits into a 20ft shipping container. There is no minimum order quantity per item so you can order a wide range of variety for global shipments.
What is White Glove delivery?
White Glove delivery refers to the delivery of bulky items like furniture.
What if the furniture is too big for the lift or there is no lift?
The external delivery company will access the possibility to carry the item through the staircase. There will be an additional charge of RM20 per floor which will be collected upon the completion of the delivery. Applicable to stairs within landed properties.
How much would the delivery cost be?
Delivery charge is based on RM50 within the designated areas of delivery. If the required delivery location is not within our means, we will contact you when we receive your order.
How long would the shipping be?
We have deliveries every last week of the month. Please check here for our delivery schedules.
How do I pay for my order?
Prices on our website are in Malaysian Ringgit (RM). We accept credit card payments from Visa, MasterCard and PayPal.
What’s next, after placing my order?
We will proceed to process your order immediately as long as the goods are in stock. You will receive a call from our Customer Service Department within 2 working days.
What does it take so long for my furniture order to be processed?
Shipping your items on time is extremely important to us. After orders are received, these new furniture are made from scratch and the “Estimated Arrival date” gives us just enough time for us to deliver the best quality product to you. We do not keep stock in order to keep our inventory cost low and savings to you.
How long can you store our order at your warehouse?
As most items are made from scratch, we encourage customers to keep us informed if they do not need the items so urgently. Let us know your intended delivery dates and we will schedule the production and arrival of your new furniture to be the same date.
What is your cancellation policy?
Cancellation of orders is not accepted after payment is received. Do understand that production will start immediately after we have received the payment. We apologize for any inconvenience caused.
If you’ve receive our product in a condition that is defective or damaged, drop us a message and tell us about it. We will provide you a free one-time replacement set. We do not keep stock for most of our items, so it might take a few weeks for the replacement to come in.
After 6 months, if you encounter problems with your product, have no fear. Give us a call on 6922-4588 or email us at firstname.lastname@example.org and tell us about it.If it is something which we can repair, we will assist you to repair it for FREE (as long as you bring it to our warehouse for restoration).
FREE repair does not include addition of wood, upholstery or fabric replacements.
At Wihardja, we always hope that all our products are affordable to the masses. It is with that hope, which we always try to price our furniture lower than our competitors. So if you see the same design elsewhere with a lower price, drop us a message. We might even reward you with an informant reward. ☺